Log in

Help with issues logging in to your We Are account

Updated over a week ago

In order to log in to We Are you have to already be signed up, see article on Sign up.

Check Internet Connectivity

Ensure that you have a stable and active internet connection. Verify that you can access other websites and services without any issues.

Confirm Correct Credentials

Double-check the username and password you are entering. Pay attention to case sensitivity and any potential typos. If you have forgotten your password, follow the password recovery process outlined in Step 3.

Reset Password

If you have forgotten your password, follow these steps to reset it:

  1. Visit the login page of our service.

  2. Click on the "Forgot password" link.

  3. You will be redirected to a password reset page.

  4. Enter your registered email address associated with your account.

  5. Check your email inbox for a password reset link.

  6. Click on the link provided in the email.

  7. Follow the instructions to set a new password for your account.

  8. Once your password is reset, return to the login page and try logging in with your new credentials.

Clear Browser Cache and Cookies

Cached data and cookies stored in your browser can sometimes interfere with the login process. Follow these steps to clear your browser cache and cookies:

  1. Access the settings or preferences of your web browser.

  2. Locate the section related to privacy or browsing data.

  3. Select the option to clear cache and cookies.

  4. Confirm the deletion when prompted.

  5. Restart your browser.

  6. Attempt to log in again.

Try a Different Browser

If you are still unable to log in, attempt to access the service using a different web browser or device. This helps determine if the issue is specific to your current setup. Supported browsers include Chrome, Firefox, Safari, and Edge.

Disable Browser Extensions

Certain browser extensions or add-ons may conflict with the login process. Temporarily disable any extensions you have installed and try logging in again. If you can successfully log in after disabling extensions, re-enable them one by one to identify the specific extension causing the problem. Consider updating or removing the conflicting extension.

Contact Support

If none of the previous steps resolved your login issue, it is recommended to contact our support team for further assistance. Provide them with details about the problem you are experiencing, including any error messages you encounter.

We hope this guide has been helpful in resolving your login issues. If you have any further questions or require additional assistance, please don't hesitate to reach out to our support team.

Did this answer your question?